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SUMMER CAMP REFUND POLICIES 2023

REFUND POLICY

NON-REFUNDABLE FEES: 

Upon registration with Camp Kahuna,  you agree to the terms and conditions of registration, which include agreeing to the Non-refundable deposit per registration. 

Please note: This deposit covers processing fees, which are non-recoupable to Camp Kahuna.

CANCELING ON OR BEFORE July 1st:
Cancellations processed on or before July 1st, 2023 will be subject to a full refund, minus $50.00/per child, per camp. This covers the non-refundable fee that Camp Kahuna pays for registration and credit card processing fees.

CANCELING ON OR AFTER July 1st:
Cancellations after July 1st, 2023 policy you will receive a full credit minus a $100 non-refundable deposit per camp, per child.

CANCELLING A WEEK BEFORE CAMP STARTS: There are no refunds or credits given if cancelling a week before camp starts. You have taken a camp spot.

RAINY DAYS AT CAMP – Camp is on whether rain or shine. My staff prepare rainy day activities for our campers. If parents cancel because of the weather, there are no refunds or make-up days. The summer camps are full, and we cannot transfer campers into other weeks of camp as an alternative.

We play in the rain. Children will have a great time if they are dressed for the weather.

 

CANCELING FOR A MEDICAL REASON:  Should a cancellation occur due to a medical reason, Camp Kahuna requires a note from a medical professional to receive a full refund, minus one $50.00 non-refundable deposit. 

MISSING CAMP due to sickness – There are no refunds if your child misses camp due to illness.

MISSING CAMP BECAUSE OF COVID – If your child is unable to come to camp because of a COVID-related issue, you will receive a FULL CREDIT, minus a $50.00 non-refundable deposit per child.  A doctor’s note must be submitted to qualify. Otherwise, there is no refund.

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IMPORTANT REGISTRATION INFORMATION 2023

    QUESTION? If you have questions about the camp, please contact Camp Kahuna secretaries at (905)-491-6881.

    HEALTH & SAFETY PROTOCOLS 2023

    OUR FACILITY: Camp Kahuna takes the health and safety of our campers seriously. Camp Kahuna follows the most current health and safety policies mandated by the provincial government and other health and safety measures. 

    HEALTH AND SAFETY

    • Washrooms (porta-potties) have handwashing sinks, including soap and sanitizers. 
    • Camp Kahuna has purchased a Fogger, which will be used in accordance with provincial guidelines for cleaning and sanitizing high contact surfaces, equipment and facilities. 
    • Camp kahuna is equipped with proper PPE: anti-bacterial soap, masks, hand sanitizer, and anti-bacterial cleaner.
    • All Staff have received proper training on COVID-19 protocols and policies.

    INCIDENT/ACCIDENT: We take the safety of our campers seriously and will do everything in our power to ensure the children are safe. If there is a significant injury or incident, i.e. physical incident with another camper or bullying, we will let you know immediately. The details of the incident will be recorded by my staff. We do not report minor issues like cuts, scrapes, minor falls, etc.

    HEAT WARNING POLICY

    In the event of a heat advisory while our campers are on our property, we will adhere to the following process:

    • We will ensure all our campers have access to drinking water. If a child has not brought a water bottle to camp, we will provide them with one.
    • Our campers will stop every 30 minutes for a drink of water.
    • Our campers will not play active games that involve running or a lot of exertion.
    • Passive games will be played in the shade.
    • We will program additional water activities throughout the day.
    • Campers can access the creek, pool and water mushroom throughout the camp day.
    • We will buy our campers freezies to cool them down.
    • Staff will check in with campers frequently to ensure they are hydrated and have been drinking water.

    If parents decide not to send their children to camp because of inclement weather, refunds are not issued.

    SWIMMING: Swimming will take place in camp groups. Each group will have a scheduled swim time (pool, creek and water mushroom). Certified lifeguards are present at all times. All campers are required to take a swim test.  If a camper is 7 years of age or under, they must be in a life jacket or puddle jumper at all times. 

    CAMP TOILETS: Camp kahuna is equipped with three portable toilets, including hand washing stations inside. Regular Maintenance will be completed on these washrooms, including cleaning and sanitization by Chandlers environmental services. 

    SICK CAMPERS: Should a camper fall sick or display signs of sickness during camp, public health and safety measures will be followed as outlined below: 

      • Camper will immediately be separated from their cohort and taken to a designated isolation area. 
      • Camper and staff will wear required PPE as public health advice and remain socially distanced. 
      • Parents will be contacted by the camp director immediately. 
      • Contact tracing will be documented as per Ontario regulations 
      • Families will be contacted as advised by public health. 
      • Camper and family will be contacted following camp day regarding the next steps 
      • Camper will not be permitted to return to camp until a positive COVID-19 test is provided to Camp Kahuna.

    SPECIAL NEEDS CAMPERS: 

    There are no specific policies outlined Camp Kahuna puts every effort forward to accommodate campers with special needs.  Camp Kahuna does not identify any stringent policies regarding campers with special needs, as several factors determine whether we can provide a safe, suitable environment. . Suitability and capabilities vary depending on the number of campers and staff we have on-site.  Camp Kahuna will ensure all campers are successful and safe and will do everything we can to ensure safety and camp quality. Therefore, if you have a special needs child and wish them to attend a Camp Kahuna camp, please contact us, and we will review each case independently. Unfortunately, we do not offer one-to-one care for special needs campers. This service would need to be provided by the caregiver.

    BEHAVIOUR CHALLENGES:

    Should behavioural challenges be presented by campers at Camp Kahuna, the following process is defined: 

    1. We talk to the camper to see what the difficulty is and relate our expectations
    2. If the behaviour continues, the child will have a time out, missing a few minutes of an activity
    3. If the behaviour continues, we will contact a parent or guardian to inform them of what is going on and ask for suggestions
    4. If the behaviour continues, the child will talk to their parent
    5. If the behaviour continues, the child goes home for a day or the rest of the week, depending on the behaviour

    We want all children to be successful and will work with the child and parent to ensure this success. We do have to consider the other campers, and if a camper’s behaviour is affecting other campers, it is then we must decide whether a child stays at camp or goes home.

    There are specific behaviours we send campers home for physically hurting other campers, endangering campers, and ongoing deviance.

    GRIEVANCES:

    Camp Kahuna works diligently to ensure that all camp families are satisfied with the quality of our camp program. Should there be any concerns, comments or questions with the camp program, camp staff or campers, please take these up with our lead staff, who work onsite at Camp Kahuna. We are always interested in constructive criticism as we want our camp to exceed your expectations.

    FACE TO FACE: If you have a concern or question about camp, we would prefer to talk to you face to face. Emails do not have a “tone” and can be misinterpreted.

    PEANUT-FREE:

    Camp Kahuna is a peanut-free facility. Camp Kahuna buys all food for sleep-away camps ensuring that it is peanut-free. We clean our kitchen area thoroughly and do everything we can to eliminate contaminants. Our facility is used by other camps, so we do everything possible to reduce risk. Day camps are also Peanut free. We ask that parents not send their campers with items containing or may contain peanuts. 

    WATER: 

    Camp Kahuna provides safe and accessible drinking water stations around our facility. It is critical that you send a refillable water bottle to camp with your camper each day.

    SPECIAL DIETS:

    (Sleepaway)

    Camp Kahuna can accommodate some special diets at our sleep-away camps. 

    • Gluten-sensitive
    • Dairy sensitive/Lactose intolerant
    • Vegetarian
    • Peanut-free
    • Tree-nut free
    • Sesame
    • Soy

    We cannot accommodate the following diets because of the limits of our facility – celiac, kosher, pescatarian, vegan, and completely dairy-free i.e. milk solids etc. in food.

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    DIETARY REQUESTS

    IMPORTANT: Parents must disclose dietary restrictions. Children have disclosed their dietary needs while at camp, which doesn’t work. We have already bought food. It’s not fair to my kitchen staff to go to the store to buy different food while camp is in progress.

    If parents have disclosed their child’s dietary needs and have paid for this option, we have no problem accommodating them. We cannot accommodate dietary requirements which are disclosed while at camp. If this happens, parents will be contacted and be required to supply the additional food at their expense.

    We will not accommodate your child’s needs if you have not indicated these needs on the registration form. For example:

    We find that some children are “trying” the gluten diet but are not gluten-sensitive. They can eat regular food. We buy all our food before camp and cannot buy other food until the camp begins. Please tell us on the camp application and choose this food sensitivity option when registering. We will happily accommodate your children if you follow the proper process.

    Disclosing dietary requirements is essential to ensure your child receives meals they can eat and enjoy.

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    OTHER CAMP POLICIES

    CELL PHONES 

    (Sleepaway Camps) Campers are not permitted to bring cell phones to camp. The reason for this policy is:

    1) cell phones encourage homesickness. It is easy for a child to text or phone a parent when they feel homesick. It can encourage homesickness in others as well.
    2) They can get lost or damaged
    3) They can be misused by accessing social media sites or using inappropriate websites.

    SUNSCREEN: (Day Camps) The parent’s responsibility is to put sunscreen on their child before day camps start. Camp Kahuna staff will remind campers throughout the day to reapply their sunscreen. 

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    MEDICATION: If a child is on medication during the school year, it is recommended that they be on it during the summer.

    (Sleep Away Camp) All medication that comes into Camp Kahuna must be in its original container, labelled with the name of the medication and dosage. All medication will be handed over to our camp nurse at check-in and given back to you when you check out. We cannot give a camper medicine if it isn’t in its original container. This is to ensure the safety of all campers.

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    EMAILS: (Both Day Camps and Sleep Away Camps) We will send you daily emails from Camp Kahuna to let you know what the kids did each day and if there is anything you need to know for the next days at camp.

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    PHOTOS: We take a lot of photos at camp. We post these photos on a private Camp Kahuna Facebook page. The photos are also sometimes used for promotional purposes. We respect your family’s privacy and wishes. If you do not wish your child to be photographed or have their photo put up on our Facebook page or used for promotional purposes, please email Camp Kahuna before camp begins. This is also an item mentioned when you registered. You can indicate that you do not want your child to be photographed during registration.

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    TREATS: Our campers may receive a treat during day camps. The treats at day camps are usually popsicles or S’mores at our campfire. We try to buy popsicles that are mostly fruit; however, this is not always possible. It depends on availability. We do try to limit the amount of candy/sugary treats served. If your child is not permitted treats or you would like to suggest an alternative treat, please let us know before camp starts. We respect that some parents wish their children not to have sugary products. We just need to be informed before camp starting. All food that comes into Kids 4 Kids is peanut-free.

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    LOST & FOUND POLICY FOR BOTH DAY CAMP AND SLEEP-AWAY CAMPS

    If your child leaves items at camp, we will keep them for one week after camp and then donate the items to a charity. It is the responsibility of parents to contact the camp and pick the items up. If we find items with the camper’s name, we will try our best to get the item back to the camper during their stay at camp.

    STAFF TO CAMPER RATIO: Our summer camps have a 7:1 counsellor to camper ratio.

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    NURSE: We have a nursing student on-site at Camp Kahuna.

    Camp Kahuna Staff are required to have standard first aid and CPR. We have a lifeguard on duty at all times when the campers are swimming at Camp Kahuna.

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    WEATHER

    We have a 40 by 40 dining tent at our Camp Kahuna day camps. We have access to an indoor facility. We will play in the rain unless there is lighting. We may move the campers to the various camp buildings if there are heavy winds or lightning. Parents cannot send their children to camp if they feel the weather is dangerous. We will always do our best to keep our campers safe. If it looks like a “rainy day,” please ensure your kids are in their rain gear before arriving at camp.

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    DROP OFF & PICK UP

    Camp Kahuna Day Camps: When you drop your child off for a summer day camp, please meet our staff in the parking lot and check your child into camp. Parents should drop their kids off at the drop-off zone and leave camp immediately. We do not want parents to stay around to socialize. We want to keep the traffic moving and avoid large gatherings.

    If you know you will be late, please call our lead staff Connor – 289-208-1547 to make arrangements. 

    Camp Kahuna Full-Week Sleep-Away Camps: The drop-off and pick-up times for the full and half-week camps will be available on the Camp Kahuna page. Drop off for the August Camp Kahuna is on Sunday at 12:30 pm for families whose name starts with the letters A to K and at 1:15 pm for the families whose name starts with the letters L to Z. Pick up on Friday is anytime between 1:00 pm and 4:00 pm.