IMG_1509-M

SUMMER CAMP REFUND POLICIES 2022

REFUND POLICY

NON-REFUNDABLE FEES: 

Upon registration with Camp Kahuna,  you agree to the terms and conditions of registration, which include agreeing to the Non-refundable deposit per registration. 

Please note: This deposit covers processing fees, which are non-recoupable to Camp Kahuna. In addition, these fees remain in place should cancellations occur due to or around COVID-19.

CANCELING ON OR BEFORE July 1st:
Cancellations processed on or before July 1st, 2022 will be subject to a full refund, minus $50.00/per child, per camp. This covers the non-refundable fee that Camp Kahuna pays for registration and credit card processing fees.

CANCELING ON OR AFTER July 1st:
Cancellations after July 1st policy has been modified. Previous policy: Cancellations processed after July 1st, 2022, will be subject to forfeit all camp fees. Present Policy: If you cancel after July 1st you will receive a full credit minus a $100 non-refundable deposit.

CANCELLING A WEEK BEFORE CAMP STARTS: There are no refunds or credits given if cancelling a week before camp starts. You have taken a camp spot.

RAINY DAYS AT CAMP – Camp is on whether rain or shine. My staff prepare rainy day activities for our campers. If parents cancel because of the weather, there are no refunds or make-up days. The camps this summer are full, and we cannot transfer campers into other weeks of camp as an alternative.

We play in the rain. As long as children are dressed for the weather, they will have a great time.

 

CANCELING FOR A MEDICAL REASON:  Should a cancellation occur due to a medical reason, Camp Kahuna requires a note from a medical professional in order to receive a full refund, minus one $50.00 non-refundable deposit. 

MISSING CAMP due to sickness – There are no refunds if your child misses camp due to illness.

MISSING CAMP BECAUSE OF COVID – If your child is unable to come to camp because of a COVID related issue, you will receive a FULL CREDIT, minus a $50.00 non-refundable deposit per child.  A doctor’s note must be submitted to qualify. Otherwise, there is no refund.

_____________________________________________________________

IMPORTANT REGISTRATION INFORMATION 2022

    QUESTION? If you have questions about the camp please first phone Camp Kahuna secretaries at (905)-491-6881.

    HEALTH & SAFETY PROTOCOLS 2022

    OUR FACILITY: Camp Kahuna takes the health and safety of our campers seriously. Camp Kahuna follows the most current health and safety policies mandated by the provincial government, in addition to further health and safety measures. 

    HEALTH AND SAFETY

    • Increased hand washing and sanitizing stations were placed throughout the camp. Hand hygiene stations are easily accessible to each camp group
    • Washrooms (porta-potties) are equipped with handwashing sinks, including soap and sanitizers. 
    • Camp Kahuna has purchased a Fogger, which will be used in accordance with provincial guidelines for cleaning and sanitizing high contact surfaces, equipment and facilities. 
    • Camp kahuna is equipped with proper PPE: anti-bacteria soap, masks, hand sanitizer, and anti-bacteria cleaner.
    • All Staff have received proper training on COVID-19 protocols and policies.

    COVID-19 Camp process

    STAFF:

    • Upon arrival at camp, staff are required to submit a self-screening assessment. Results are recorded appropriately. 
    • Staff receive a temperature checked each morning. 
    • Should a staff member not feel 100% they are required to stay home. Should a staff member feel ill at camp, they will be asked to go home and follow appropriate health and safety recommendations prior to returning to camp. 

    CAMPERS:

    • Families will be required to complete a COVID-19 screening before arrival at camp. 
    • Should a camper feel ill before or during camp, they will either not be permitted to attend camp or be sent home to follow appropriate health and safety recommendations. 
    • If a camper has been around anyone who has COVID, they are not permitted to attend camp and must stay at home for following health and safety recommendations. 

    DROP OFF & PICK UP: 

    • Upon pick up and drop off at Camp Kahuna, families are asked to follow directions of parking lot attendance and signage. When dropping off your child please adopt the “kiss and Ride” model.  This is to limit congestion via vehicles, in addition to reducing gatherings of people at drop off and pick up. 

    Camp Kahuna Cohorts – Following Provincial Guidelines:

    Group locations: Each cohort will include 11 campers, 1 senior leader and 1 Extreme Team member. These cohorts will be given their own campsite where they will be socially distanced from each group following provincial regulations.  

    MASKS: Camp Kahuna will be following public health guidelines for mask-wearing. Masks are not required for an outdoor camp.

    INCIDENT/ACCIDENT: We take the safety of our campers seriously, and will do everything in our power to ensure the children are safe. If there is a significant injury or incident i.e. physical incident with another camper or bullying, we will let you know immediately. The details of the incident will be recorded by my staff. We do not report minor issues like cuts, scrapes, minor falls, etc.

    HEAT WARNING POLICY

    In the event of a heat advisory while our campers on our property we will adhere to the following process:

    • We will ensure all our campers have access to drinking water. If a child has not brought a water bottle to camp, we will provide them with one.
    • Our campers will stop every 30 minutes for a drink of water.
    • Our campers will not play active games that involve running or a lot of exertion.
    • Passive games will be played in the shade.
    • We will program additional water activities throughout the day.
    • Campers will be able to access the creek, pool and water mushroom throughout the camp day.
    • We will buy our campers freezies to cool them down.
    • Staff will check in with their campers frequently to ensure they are hydrated and have been drinking water.

    If parents decide not to send their children to camp because of inclement weather refunds are not issued.

    SWIMMING: Swimming will take place in camp cohorts. Each cohort will have a scheduled swim time (pool, creek and water mushroom)  Certified lifeguards are present at all times. All campers are required to take swim test.  If a camper is 5 years of age or under, they will be required to be in a life jacket or puddle jumper at all times. 

    CAMP TOILETS: Camp kahuna is equipped with three portable toilets including hand washing stations inside. Regular Maintenance will be completed on these washrooms including cleaning and sanitization by Chandlers environmental services. 

    CAMP KAHUNA HYGIENE & CLEANING PROTOCOLS: Camp Kahuna is equipped with handwashing stations across the property which will include soap/water and sanitizer. Hand hygiene will be strictly monitored and encouraged by staff. 

      • Facilities and equipment will be cleaned regularly by designated camp cleaning staff. Cleaning measures include disinfecting equipment before and after usage of camp cohorts, and high contact surface bacterial fogging which kills 99% of surface bacteria.  
      • Cleaning products stored appropriately and available for use by senior staff for appropriate usage. 

    SICK CAMPERS: Should a camper fall sick or display signs of sickness during camp, public health and safety measures will be followed as outlined below: 

      • Camper will immediately be separated from their cohort and taken to a designated isolation area. 
      • Camper and staff will be wearing required PPE as advised by public health and will remain socially distanced. 
      • Parents will be contacted by the camp director immediately. 
      • Contact tracing will be documented as per Ontario regulations 
      • Families will be contacted as advised by public health. 
      • Camper and family will be contacted following camp day regarding the next steps 
      • Camper will not be permitted to return to camp until a positive COVID-19 test is provided to Camp Kahuna.

    SPECIAL NEEDS CAMPERS: 

    There are no specific policies outlined Camp Kahuna puts every effort forward to accommodate campers with special needs.  Camp Kahuna does not identify any stringent policies regarding campers with special needs, as several factors determine whether we can provide a safe, suitable environment. . Suitability and capabilities vary depending on the number of campers and staff we have on-site.  Camp Kahuna will ensure all campers are successful and safe and will do everything we can to ensure safety and camp quality. Therefore, if you have a special needs child and wish them to attend a Camp Kahuna camp, please contact us and we will review each case independently. Unfortunately, we do not offer one-to-one care for special needs campers. This service would need to be provided by the caregiver.

    BEHAVIOUR CHALLEGES:

    Should behavioural challenges be presented by campers at Camp Kahuna, the following process is defined: 

    1. We talk to the camper to see what the difficulty is and relate our expectations
    2. If the behaviour continues the child will have a time out, missing a few minutes of an activity
    3. If the behaviour continues we will contact a parent or guardian to inform them of what is going on and ask for suggestions
    4. If the behaviour continues the child will talk to their parent
    5. If the behaviour continues the child goes home for a day or for the rest of the week depending on the behaviour

    We want all children to be successful and will work with the child and parent to ensure this success. We do have to consider the other campers and if a camper’s behaviour is affecting other campers, it is then we must decide whether a child stays at camp or goes home.

    There are specific behaviours we send campers home for: physically hurting other campers, endangering campers, and ongoing deviance.

    GRIEVANCES:

    Camp Kahuna works diligently to ensure that all camp families are satisfied with the quality of our camp program. Should there be any concerns, comments or questions with the camp program, camp staff or campers, please take these up with our lead staff, who work onsite at Camp Kahuna. We are always interested in constructive criticism as we want our camp to exceed your expectations.

    FAVE TO FACE: If you have a concern or question about camp we would prefer to talk to you face to face. Emails do not have a “tone” and can be misinterpreted.

    PEANUT-FREE:

    Camp Kahuna is a peanut-free facility. Camp Kahuna buys all food for sleep-away camps ensuring that it is peanut-free. We clean our kitchen area thoroughly and do everything we can to eliminate contaminants. Our facility is used by other camps, so we do everything possible to reduce risk. Day camps are also Peanut free. We ask that parents do not send their campers with items containing or may contain peanuts. 

    WATER: 

    Camp Kahuna provides safe and accessible drinking water stations around our facility. It is critical that you send a refillable water bottle to camp with your camper each day.

    SPECIAL DIETS:

    (Sleepaway)

    Camp Kahuna can accommodate some special diets at our sleep-away camps. 

    • Gluten-sensitive
    • Dairy sensitive/Lactose intolerant
    • Vegetarian
    • Halal
    • Peanut-free
    • Tree-nut free
    • Sesame
    • Soy

    We cannot accommodate the following diets because of the limits of our facility – celiac, kosher, pescatarian, vegan, and complete dairy-free i.e. milk solids etc. in food.

    pastedGraphic.png

    DIETARY REQUESTS

    IMPORTANT: Parents must disclose dietary restrictions. Children have disclosed their dietary needs while at camp, which doesn’t work. We have already bought food. It’s not fair to my kitchen staff to have to go to the store to buy additional food while camp is in progress.

    If parents have disclosed their child’s dietary needs and have paid for this option we have absolutely no problem accommodating. We cannot accommodate dietary requirements which are disclosed while at camp. If this happens parents will be contacted and be required to supply the additional food at their expense.

    We will not accommodate your child’s needs if you have not indicated these needs on the registration form. For example:

    We find that some children are “trying” the gluten-diet, but are not really gluten-sensitive. They can eat regular food. We buy all our food prior to camp and cannot buy additional food while the camp has begun. Please tell us on the camp application and chose this food sensitivity option when registering. We will be happy to accommodate your children if you follow the proper process.

    Disclosing dietary requirements is important to ensure your child receives meals they can eat and enjoy.

    pastedGraphic_1.png

    OTHER CAMP POLICIES

    CELL PHONES 

    (Sleepaway Camps) Campers are not permitted to bring cell phones to camp. The reason for this policy is:

    1) cell phones encourage homesickness. It is easy for a child to text or phone a parent when they feel homesick. It can encourage homesickness in others as well.
    2) They can get lost or damaged
    3) They can be used inappropriately, accessing social media sites or inappropriate sites on the web.

    SUNSCREEN: (Day Camps) It is the parents’ responsibility to put sunscreen on their child prior to day camps starting. Camp Kahuna staff will remind campers throughout the day to reapply their sunscreen. 

    pastedGraphic_2.png

    MEDICATION: If a child is on medication during the school year it is recommended that they be on it during the summer.

    (Sleep Away Camp) All medication that comes into Camp Kahuna must be in its original container, labelled with the name of the medication, and dosage. All medication will be handed over to our camp nurse at check-in and given back to you when you check-out. We cannot give a camper medicine if it isn’t in its original container. This is to ensure the safety of all campers.

    pastedGraphic_2.png

    EMAILS: (Both Day Camps and Sleep Away Camps) We will send you daily emails from Camp Kahuna to let you know about what the kids did each day and if there is anything you need to know for the next days at camp.

    pastedGraphic_2.png

    PHOTOS: We take a lot of photos at camp. We post these photos on our SMUG MUG page so parents can see what their kids are doing at camp. This site is privacy/password protected. The photos are also sometimes used for promotional purposes. We respect your family’s privacy and wishes. If you do not wish your child to be photographed or have their photo put up on our SMUGMUG site or used for promotional purposes please email camp kahuna prior to camp beginning. This is also an item mentioned when you registered. You can indicate that you do not want your child to be photographed during the registration process.

    pastedGraphic_2.png

    TREATS: Our campers may receive a treat during day camps. The treats at day camps are usually popsicles or S’mores at our campfire. We try to buy popsicles that are mostly fruit, however, this is not always possible. It depends on availability. We do try to limit the amount of candy/sugary treats served. If your child is not permitted treats or you would like to suggest an alternative treat please let us know prior to camp starting. We respect that some parents wish their children not to have sugary products. We just need to be informed prior to camp starting. All food that comes into Kids 4 Kids is peanut-free.

    pastedGraphic_2.png

    pastedGraphic_3.png

    LOST & FOUND POLICY FOR BOTH DAY CAMP AND SLEEP-AWAY CAMPS

    If your child leaves items at camp we will keep them for one week after camp and then donate the items to a charity. It is the responsibility of parents to contact the camp and pick the items up. If we find items with the name of the camper we will try our best to get the item back to the camper during their stay at camp.

    STAFF TO CAMPER RATIO: We have a 7:1 counsellor to camper ratio at our summer camps.

    pastedGraphic_2.png

    NURSE: We have a nursing student on-site at Camp Kahuna.

    Camp Kahuna Staff are required to have standard first aid and CPR. We have a lifeguard on duty at all times when the campers are swimming at Camp Kahuna.

    pastedGraphic_2.png

    WEATHER

    We have a 40 by 40 dining tent at our Camp Kahuna day camps. We have access to an indoor facility. We will play in the rain unless there is lighting. If there are heavy winds or lightning and we may move the campers to the various camp buildings. Parents have the option of not sending their children to camp if they feel that the weather presents a danger. We will always do our best to keep our campers safe. If it looks like a “rainy day,” please make sure your kids are in their rain gear prior to arriving at camp.

    pastedGraphic_2.png

    DROP OFF & PICK UP

    Camp Kahuna Day Camps: When you are dropping your child off for a summer day camp please meet our staff in the camp parking lot and check your child into camp. Parents are to drop their kids off at the drop-off zone and leave camp immediately. We do not want parents staying around to socialize. We want to keep the traffic moving and avoid large gatherings.

    If you know you are going to be late please call our lead staff Connor – 289-230-7666 to make arrangements. 

    Camp Kahuna Sleep-Away Camps: The drop-off and pick-up times for the full and half-week camps will be available on the Camp Kahuna page. Drop off for the August Camp Kahuna is on the Sunday at 12:30 pm for families whose name starts with the letters A to K and at 1:15 pm for the families whose name starts with the letters L to Z. Pick up on Friday is anytime between 1:00 pm and 4:00 pm.