We have created policies that ensure safety and help retain the quality of our summer camps. Please read the policies so that you are aware of what our refund policy is and other camp policies that are designed to ensure the quality of our camp program. The policies that are listed are specific to our summer camps.

About the Kids Leadership Program and Summer Camp in Burlington

burlington summer camp1

SUMMER CAMP CANCELATION POLICY 2020

STAY WITH US  – Thanks for believing in us. We sincerely appreciate your support and encouragement. I value the relationships we have with you and want to exceed your expectations.  I want the Kids 4 Kids policies to reflect the ethics and fairness of Kids 4 Kids.

HOW I CREATE OUR POLICIES 

When K4K policies are developed, I balance the business side of Kids 4 Kids with the needs of the Kids 4 Kids families. My decisions are based on my values and  ethics. I must consider the fees I incur when families register and unregister, camp rental fees, materials purchased and the staff I hire. 

Before registration opens in January, I make my policies available on the Kids 4 Kids website: https://kids4kids.ca/wp-admin/post.php?post=135&action=edit

and through the registration process. When parents register, there is a section that parents must read and agree to before continuing with their registration. I want my policies to be transparent. 

The current cancelation policies will be implemented with the assumption that camp starts on the specified dates. If you cancel before any mandated changes, this cancelation policy will be applied. 

PLEASE WAIT: If you can wait and don’t withdraw from camp, we will modify our policies to reflect the change in circumstances. These revised policies are listed below. If you decide to cancel before any mandated cancelation, you can not apply for the modified cancelation policy. 

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CURRENT CANCELATION POLICY 

DEADLINES:

If you cancel prior to any mandated change, you will receive a full refund, minus your non-refundable deposit. The non-refund deposits are: $50 per child for day camps, $75 per child for the half-week sleep away camp. $100 per child for the full week sleep-away camp

May 15th: If you cancel on May 15th or after you forfeit your entire fee.

POLICY TO HELP PARENTS WHO REGISTER MULTIPLE CHILDREN FOR MUTIPLE WEEKS

  • If you have registered for multiple camps for multiple children your non-refundable fee with not exceed the non-refundable fee for one day camp, per child. For example: If you registered two children for three day camps you would be obligated to pay a $100 non-refundable fee, and not $300.00.
  • If you registered your child for the half-week sleep-away camp you would forfeit a non-refundable fee of $75 per child not to exceed $150. If you register for the full week sleep-away camp you would forfeit $100 per child, not to exceed $200.00.
  • The sleep-away camps and day camps are treated separately. If you have registered for both day camps and sleep-away camps you will forfeit a non-refundable fee not to exceed $200.00.
  • MEDICAL ISSUES: If your child is unable to come to camp because of a medical issue, i.e. broken limb, severe illness, you must produce a doctor’s note. Once we receive this documentation, you will receive a full refund. If your child has taken part in camp, you will pay for the days they attended plus the nonrefundable fee.

Visit the Camp Kahuna Store for Camp Merchandise and Gear for Kids in Oakville

CANCELATION POLICY (if camp is mandated to close)

If camp is unable to open, the cancelation policies will change to the following options:

OPTION 1. Receive a FULL CAMP CREDIT that will be applied to a future camp or program. You can  use your credit toward a Kids 4 Kids after-school program, P.D. Day event, winter sleep-away camp, March Break Camp, or 2021 day or sleep-away camp. 

OPTION 1 INCENTIVES:

  • A guaranteed spot in the 2021 camp season
  • Receive an additional 10% camp discount for 2021 day and sleep-away camps
  • Receive a 10% discount on all P.D., Winter and March Break Camp

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OPTION 2. Receive a full refund minus one $50 non-refundable deposit.

Refunds will be processed during the months of July and August. You will receive your refund by e-transfer.

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OPTION 3. Will have the option of donating your fee or partial fee to Camp Kahuna. You will receive a receipt for this donation.

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As camp gets closer, we no longer can fill camp spots and pull campers off waiting lists. The staff are hired, facilities are rented, and programs are developed. Families who are on the waitlists have found other activities for their children.

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NOTE FROM SCOTT

We hope Kids 4 Kids families understand how much I value their support. I love working with your children. 

I have taken a lot of time thinking about how to deal with the cancelation of camp and how to offer fair refund options. It is very difficult to create policies when things are constantly changing.

I am still optimistic about camp starting. I meet with an Ontario Camping Association team weekly and am staying updated with camp news. Thank you very much for your encouragement through this difficult time. I hope to see you and your kids soon.

Camper

Special Needs Campers

We try very hard to accommodate special needs campers, when we can. There are no strict policies regarding special needs children as several factors determine whether we can provide a safe, suitable environment. Suitability and capabilities vary depending on the number of campers and staff we have on site.  We want to ensure all campers are successful and safe and will do everything we can to ensure safety and camp quality. Therefore, if you have a special needs child and wish them to attend a Camp Kahuna camp, please contact us and we will review each case independently. Unfortunately, we do not offer one to one care for special needs campers. This service would need to be provided by the caregiver.


Behavior Challenges: If a camper is having behavioral challenges we have a fair process.

1) We talk to the camper to see what the difficulty is and relate our expectations

2) If the behavior continues the child will have a time out, missing a few minutes of an activity

3) If the behavior continues we will contact their parent to inform them of what is going on and ask for suggestions

4) If the behavior continues the child will talk to their parent

5) If the behavior continues the child goes home for a day or for the rest of the week depending on the behavior

We want all children to be successful and will work with the child and parent to ensure this success. We do have to consider the other campers and if a camper’s behavior is affecting other campers, it is then we must decide whether a child stays at camp or goes home.

There are specific behaviours we send campers home for: physically hurting other campers, endangering campers, ongoing deviance.


Grievances: My staff will do whatever it takes to ensure you as a parent are satisfied with the camp program and your child has a great week. If you have a concern with any of the leaders or with the camp program please talk to the camp lead staff and we will do what it takes to deal with your concerns. We are always interested in constructive criticism as we want our camp to exceed your expectations.

Face to Face: If you have a concern or question about camp we would prefer to talk to you face to face. Emails do not have “tone” and can be misinterpreted.


Cell Phones: (Sleepaway Camps) Campers are not permitted to bring cell phones to camp. The reason for this policy is:

1) cell phones encourage homesickness. It is easy for a child to text or phone a parent when they feel homesick. It can encourage homesickness in others as well.

2) they can get lost or damaged and

3) they can be used inappropriately, accessing social media sites or inappropriate sites on the web.


We buy all our food for sleep-away Camp Kahuna and make sure it is peanut-free. We clean our kitchen area thoroughly and do everything we can to eliminate contaminants. Our facility is used by other camps, so we do everything possible to reduce risk.


Special diets: (Sleep away) -We can accommodate some special diets at our sleep-away Camp Kahuna.

  • Gluten sensitive
  • Dairy sensitive/Lactose intolerant
  • Vegetarian
  • Halal
  • Peanut-free
  • Tree-nut free
  • Sesame
  • Soy
We cannot accommodate the following diets because of the limits of our facility – celiac, kosher, pescatarian, vegan, and complete dairy-free i.e. milk solids etc. in food.

Dates and Locations for Scott Graham Anti Bullying Assembly for Elementary Schools in Ontario

DIETARY NEEDS

IMPORTANT: Parents must disclose dietary restrictions. Children have disclosed their dietary needs while at camp, which doesn’t work. We have already bought food. It’s not fair to my kitchen staff to have to go to the store to buy additional food while camp is in progress.

If parents have disclosed their child’s dietary needs and have paid for this option we have absolutely no problem accommodating. We cannot accommodate dietary requirements which are disclosure while at camp. If this happens parents will be contacted and be required to supply the additional food at their expense.

We will not accommodate your child’s needs if you have not indicated these needs on the registration form. For example:

We find that some children are “trying” the gluten-diet, but are not really gluten-sensitive. They can eat regular food. We buy all our food prior to camp and cannot but additional food while camp has begun. Please tell us on the camp application and chose this food sensitivity option when registering. We will be happy to accommodate your children if you follow the proper process.

Disclosing dietary requirements is important to ensure your child receives meals they can eat and enjoy.


Sunscreen: (Day Camps) It is the parents’ responsibility to put sunscreen on their child prior to day camps starting. My staff will remind campers throughout the day to reapply the sunscreen. If your child is at Camp Kahuna my staff will remind the campers to apply their sunscreen before breakfast and throughout the day.


Medication: If a child is on medication during the school year it is recommended that they be on it during the summer.

(Sleep Away Camp) All medication that comes into Camp Kahuna must be in its original container, labeled with the name of the medication, and dosage. All medication will be handed over to our camp nurse at check-in and given back to you when you check-out. We cannot give a camper medicine if it isn’t in its original container. This is to ensure the safety of all campers.


Emails: (Both Day Camps and Sleep Away Camps) We will send you daily emails from Camp Kahuna to let you know about what the kids did each day and if there is anything you need to know for the next days at camp.

Photos: We take a lot of photos at camp. We post these photos on our SMUG MUG page so parents can see what their kids are doing at camp. This site is privacy/password protected. The photos are also sometimes used for promotional purposes. We respect your family’s privacy and wishes. If you do not wish your child to be photographed or have their photo put up on our SMUGMUG site or used for promotional purposes please email the Kids 4 Kids office prior to camp starting. This is also an item mentioned when you registered. You can indicate that you do not want your child to be photographed during the registration process.


Treats: Our campers may receive a treat during day camps. The treats at day camps are usually popsicles or S’mores at our campfire. We try to buy popsicles that are mostly fruit, however, this is not always possible. It depends on availability. We do try to limit the amount of candy/sugary treats served. If your child is not permitted treats or you would like to suggest an alternative treat please let us know prior to camp starting. We respect that some parents wish their children not to have sugary products. We just need to be informed prior to camp starting.

All food that comes into Kids 4 Kids is peanut free.

Lost & Found Policy

LOST & FOUND POLICY FOR BOTH DAY CAMP AND SLEEP-AWAY CAMPS

If your child leaves items at camp we will keep them for one week after camp and then donate the items to a charity. It is the responsibly of parents to contact the camp and pick the items up. If we find items with the name of the camper we will try our best to get the item back to the camper during their stay at camp.

We have truck loads of clothes at the end of the summer that are never retrieved. This policy helps us eliminate the issue of storing lost and found clothing.

Safety
Staff to Camper Ratio: We have a 7:1 counsellor to camper ratio at our summer camps.

Nurse: We have a nurse on site at Camp Kahuna sleep-away camps.

My staff has CPR and First Aid Training. We have a lifeguard on duty at all times when the campers are swimming at Camp Kahuna.

Weather: We have a 40 by 40 dining tent at our Camp Kahuna day camps. We have bought additional equipment to make it extremely stable and safe. We do not have an indoor facility. We play in the rain. If there are heavy winds or lightning and we may move the campers to the covered picnic area near the pool. Parents have the option of not sending their children to camp if they feel that the weather presents a danger. We will always do our best to keep our campers safe.

If it looks like a “rainy day,” please make sure your kids are in their rain gear prior to arriving at camp.

Pick Up & Buses
Camp Kahuna Day Camps: If you are dropping your child off for a summer day camp please meet our staff in the camp parking lot and check your child int camp. If you know you are going to be late email us at kids@kids4kids.ca to make arrangements.

Buses: If your child is taking the bus they must be picked up and dropped off at the same stop. Do not change stops unless you have permission from our bus lead who checks your child onto the bus. Changing bus stops create a significant safety issue for your child.

Camp Kahuna Sleep-Away Camps: The drop-off and pick up times for the full and half week camps will be available on the Camp Kahuna page. Drop off for the August Camp Kahuna is on the Sunday at 12:30 pm for families whose name starts with the letters A to K and 1:15 pm for the families whose name starts with the letters L to Z. Pick up on Friday is anytime between 1:00 pm and 4:00 pm.