Camp Kahuna 2026 Refund Policy
All fees for day camps, the Extreme Team, and sleep-away camps must be paid in full by June 1st.
Cancelling Your Registration
Before March 14th (Day Camps): If you cancel, you’ll receive a refund minus a $25 administration fee per camper or camp.
After March 14th but before May 1st: (Day Camps): You’ll receive a refund minus a $100 administration fee per camper or camp.
Sleep-Away Camps: You’ll receive a refund minus a non-refundable fee of $75 for half-week camps or $100 for full-week camps. Same deadlines apply.
No Refunds or Credits After May 1st
No refunds or credits will be issued for day camps, the Extreme Team Program, or sleep-away camps if you cancel after May 1st.
The May 1st deadline is in place to help us finalize all essential arrangements for a fantastic camp season. By this date, we are busy hiring staff, securing resources, and ordering all the supplies needed to create an incredible camp experience.
The non-refundable registration fee, processed at the time of booking, helps us cover initial administrative costs and guarantees your child’s spot. This ensures we can properly plan for every camper and provide the high-quality program you expect.
Medical Cancellations
Refunds are only issued for cancellations due to a medical reason. You will need to provide a doctor’s note and will receive a refund minus a $100 non-refundable deposit.
E-transfer Payments
If you are paying by e-transfer, please send all funds only to info@campkahuna.com. Payments sent to any other email address will not be processed and will be considered unpaid.
Camp Credits
Please note that all camp credits are non-refundable. They can be applied toward a camp in the current summer.
Waitlists
While cancellations can happen, filling a spot from a waitlist is usually impossible after a certain point, as families typically move on to other options.
We hope this clarifies our refund policies. If you have any further questions, please don’t hesitate to let us know!
Weather-Related Camp Cancellations
At Camp Kahuna, the safety of our campers and staff is our top priority. In the event of rain or severe weather, we reserve the right to cancel camp activities to ensure everyone remains safe. This includes, but is not limited to, heavy rain, thunderstorms, extreme heat, poor air quality, and other hazardous weather conditions.
Rainy Days at Camp — Camp is on, whether it rains or shines, unless the weather presents a safety issue. Our staff prepares rainy-day activities for our campers. If parents cancel because of the weather, there are no refunds or make-up days. The summer camps are full, and we cannot transfer campers to other weeks of camp as an alternative.
We play in the rain. Children will have a great time if they are dressed for the weather.
Please note that no refunds will be issued for cancellations due to weather-related circumstances. We appreciate your understanding and cooperation, as these decisions are always made with the utmost consideration for the well-being of our campers.
Communication
In the event of a weather-related cancellation, we will notify parents and guardians as promptly as possible through our designated communication channels. We encourage you to regularly check for updates and ensure your contact information is always up to date.
Missing Camp Due to Illness – No refunds or credits if your child misses camp due to illness.
Camp Kahuna Health & Safety
At Camp Kahuna, your child’s health and safety are our top priority. We follow all current provincial health and safety guidelines.
Heat Warning Policy
If there’s a heat advisory, we take extra steps to keep campers cool and hydrated:
Keeping Campers Safe in the Heat
Camper safety is our top priority, especially on hot days. We have a clear plan to ensure every camper stays cool, hydrated, and happy.
Hydration is Key: Campers will have constant access to drinking water and will take a mandatory water break every 30 minutes. Our staff will also check in with them frequently to make sure they’re drinking enough water.
Low-Key Activities: We’ll adjust our schedule to avoid high-exertion games with lots of running. Instead, we’ll play low-key, passive games in shaded areas.
Cooling Down: We’ll add extra water activities throughout the day. Campers can always cool off in the creek, the pool, or under the water mushroom. At our Mount Nemo location, we also have indoor spaces for very hot days.
Our Illness Outbreak Policy
To ensure the health and safety of everyone at Camp Kahuna, we have a strict illness prevention and response policy. Following these guidelines helps us protect our entire camp community.
Daily Health Checks and Symptoms
Before Camp: We ask that all families perform a daily health check before sending their child to camp. If your child has a fever, rash, cough, or any other signs of illness, they must stay home.
During Camp: If a camper or staff member develops symptoms of illness (fever, cough, runny nose, red eyes, rash), they will be immediately isolated from their group. The Camp Director will contact the parents to arrange for an immediate pickup. We will follow all public health guidance, including any necessary contact tracing.
Return to Camp: A camper who was sent home due to illness may not return to camp until they are completely symptom-free.
Exposure and Outbreak Response
In the event of a suspected or confirmed illness outbreak, we will take immediate action to mitigate the risk of transmission:
Communication: All parents will be notified promptly.
Public Health Guidance: We will work directly with public health officials, who may advise temporary exclusion for at-risk individuals.
Increased Safety Measures: We will increase our cleaning and sanitation protocols and may adjust group structures or programming to minimize contact.
We strongly encourage all families to follow Ontario’s recommended immunization schedule, including the MMR vaccine, as part of our shared commitment to community health. Your cooperation helps us keep our camp a safe and healthy place for all.
Accidents & Incidents
We take all incidents seriously. We will notify you about significant injuries or incidents (like physical altercations or bullying). Minor issues like small cuts, scrapes, or minor falls are recorded by staff but not reported to parents.
Swimming
Swimming happens in camp groups with certified lifeguards always on duty.
All campers must take a swim test.
Children aged six and under must always wear a life jacket or puddle jumper in the water.
Camp Toilets
Our camp locations have portable toilets with hand-washing stations. They are cleaned and sanitized daily by staff and professionally cleaned twice a week.
Campers with Special Needs
We are committed to making our camp accessible to all children and do our best to accommodate campers with special needs.
Since every situation is unique, please contact us directly to discuss your child’s needs before registering. Our ability to provide a safe and suitable environment depends on several factors, including the number of campers and staff present at the time.
Please note that we are unable to provide one-on-one care for campers with special needs. If your child requires this level of support, you will need to arrange for a caregiver to attend camp with them.
Behavioural Challenges
We want all campers to succeed! If a camper has behavioural challenges, we follow these steps:
Our Approach to Camper Behaviour
At Camp Kahuna, we believe in a positive and proactive approach to managing camper behaviour. Our goal is to work with our campers and their families to ensure a safe and enjoyable experience for everyone.
Here is our progressive approach to addressing behavioural issues:
Talk: We will first speak with the camper directly to discuss the issue and clarify our expectations.
Time-Out: If the behaviour continues, we will provide a brief time-out, removing the camper from the activity for a short period.
Parent Contact: Should the behaviour persist, we will contact parents to inform them of the situation and work together to find a solution.
Parent Discussion: The camper will have a direct conversation with their parent.
Going Home: If the behaviour continues or is severe in nature—such as physically harming others, endangering campers, or ongoing defiance—the camper may be sent home for the day or for the rest of the week.
We will always work with families, but we must also consider the safety and positive experience of all campers.
Concerns and Grievances
We want you to be happy with Camp Kahuna! If you have any concerns, questions, or comments about the camp program, staff, or other campers, please talk directly with our lead staff onsite. We welcome constructive criticism to help us exceed your expectations.
Face-to-Face Preferred: We prefer to discuss concerns in person, as emails can sometimes be misinterpreted without tone.
Nut-Free Policy
Camp Kahuna is a nut-free facility. This includes, and is not limited to cashews, hazel nuts, peanuts etc.
Sleep-away Camps: We buy all food for sleep-away camps, ensuring it is nut-free. Our kitchen is thoroughly cleaned to prevent cross-contamination.
Day Camps: Day camps are also peanut-free. We kindly ask parents not to send any items containing nuts with their campers.
Water
We provide safe and accessible drinking water stations. Please send a refillable water bottle with your camper every day.
Special Diets (Sleep-away Camps)
We can accommodate some special diets:
Gluten-sensitive
Dairy-sensitive/Lactose intolerant
Nut-free
We cannot accommodate diets such as dairy-free, gluten-free, celiac, kosher, pescatarian, or vegan.
Important Dietary Requests:
You must disclose all dietary restrictions on the registration form and choose the correct food sensitivity option. We buy food in advance, and it’s unfair to our kitchen staff to purchase different food once camp starts.
If dietary needs are disclosed at camp (and not on the registration form), parents will be contacted and must supply the additional food at their own expense.
Other Important Camp Policies
To ensure a smooth and safe experience for everyone, please review the following policies.
Cell Phones (Sleep-away Camps Only) To encourage a full camp experience and prevent homesickness, campers are not permitted to have cell phones. This also protects devices from getting lost or damaged and prevents misuse.
Sunscreen (Day Camps) Parents are responsible for applying sunscreen to their child before they arrive at camp. Our staff will provide reminders and time for campers to reapply throughout the day.
Medication If your child takes medication during the school year, we recommend they continue to do so at camp. All medication must be in its original, labeled container (with the child’s name and dosage clearly marked). It should be given to our camp nurse at check-in and will be returned at check-out. For your child’s safety, we cannot administer medication that is not in its original container.
Communication We will send daily emails to parents with updates on your child’s day and any important information for the next day.
Photos We take many photos of campers to share on a private Camp Kahuna Facebook page and occasionally use them for promotional purposes. If you do not want your child photographed or their photo used, please notify us during registration or by email before camp begins.
Treats (Day Camps) We occasionally provide campers with treats like popsicles or S’mores. We do our best to offer fruit popsicles, but availability may vary. We limit sugary treats. If your child is not allowed to have treats or you have an alternative suggestion, please inform us before camp starts. All treats we provide are nut-free.
Lost & Found Lost items will be held for one week after camp ends before being donated. Parents are responsible for contacting us and arranging to pick up any lost items. We will do our best to return named items to campers while they are at camp.
Safety and Staffing
Staff-to-Camper Ratio: Our summer camps maintain an excellent 7:1 counsellor-to-camper ratio.
Weather Preparedness: We have a large canvas tent for shelter. We love playing in the rain, so please send your child with appropriate rain gear on “rainy days.” In the event of lightning or heavy winds, we will move all activities indoors for safety.
Drop-Off & Pick-Up
Camp Kahuna Day Camps: Please drop off your child at the designated zone in the parking lot and check them in with staff. To keep traffic moving, please leave immediately.
Before & After Care: Drop-off at 8:00 a.m., pick-up at 5:00 p.m.
Regular Day Campers: Arrive between 8:20 a.m. and 9:00 a.m.
If you’ll be late, please call lead staff member Connor at 289-208-1547 to make arrangements.
Liability Policy
Liability Release and Parental Consent Form
It is understood that Kids 4 Kids Leadership Program Inc. will provide no medical insurance for such treatment and that the cost thereof will be at my expense. I have read and understood the foregoing registration liability release and parental consent form and agree to all its terms and conditions.